The Grown-Up Business Terms and conditions

Cookie Policy

Our cookies do not store personal information (such as your name or address). Cookies simply allow our website to retrieve information in order to improve your experience of our website.

Privacy and Security

Shirley Mansfield as Author of The Grown-Up Business and CoachSME Ltd are committed to protecting your privacy and security. When you order from us, we gather the following information:

  • Your name, email address and delivery details are collected by us. When you select your payment method, you are passed directly to a secure site for payment processing. As you have trusted us by giving us these details we promise not to use them for any reason other than to process your order.
  • We keep a record of your purchases so that should you have a query concerning an order we can deal with it efficiently and effectively, and so that we can send you details of relevant offers in the future. Should you not wish to receive any future communication from us, please e-mail with 'please remove me' in the subject bar.
  • We keep a record of any e-mail correspondence that you send us so that we can keep track of any problems or concerns you've had with our products or services. We suggest that you retain a copy of any emails too.
  • We do not store credit card details nor do we share customer details with any 3rd parties


The paperback book will be delivered to you at the postal address you provided during the order process.

We use the Royal Mail and / or professional carriers for our postal deliveries. You must examine the Goods on arrival. If you are asked for your signature on delivery, you must examine the Goods before signing for it.

Any dates quoted for delivering the Goods are approximate only and we shall not be liable for any delay in delivering the Goods, however caused. We endeavour to despatch your order within 7 days. However if you have pre-ordered your paperback we will not despatch this until October 29th 2014.

The audio download will be delivered to you via a link sent to the email address used to make the purchase.

Returns and Refunds Policy

If for any reason you wish to cancel or return the paperback book to Shirley Mansfield t/as CoachSME Ltd for refund or exchange, please return it unused in its original undamaged packaging with labels intact, within 7 days of purchase or within 7 days of receipt of the book if purchased during the pre-order period.

Please tell us by email that you will be returning the book before you send it back so we know to expect your package. In the email please tell us your invoice number, name, why you are returning the book and whether you require a refund or a replacement. The book is returned at the customers' own cost and the correct postage must be paid. Refunds are for the order amount minus our incurred postage expense. Statutory rights are not affected. For exchanges, the standard UK Royal Mail first class postage rate is charged. Please return the book to CoachSME Ltd, 5 Forstal Cottages, Lenham Forstal, Kent ME17 2JB.

Should any item purchased from us prove faulty or incorrectly packed on receipt, then please return it to us, and we will replace it or refund, including refunding your UK Royal Mail 1st class postage expense back to us. This does not affect your legal statutory rights.

Bulk paperback book orders are deemed business to business transactions and different terms and conditions apply.

Registered Address for Shirley Mansfield T/as CoachSME Ltd is Kings Lodge, West Kingsdown, Nr Brands Hatch, Kent. TN15 6AR - Company number 08420719 | Contact Telephone Number 01622 850670 email or